For the second time in less than a week Research In Motion (RIMM) said its technicians were working to resolve e-mail messaging delays and problems affecting the web browser and apps that use a data connection on its Blackberry smart phones.
Apparently, a flaw in two recently released versions of BlackBerry Messenger are the cause of BlackBerry’s e-mail outage last night.
RIM confirmed that its BlackBerry service had experienced its second e-mail outage in five days. In a Wednesday morning statement the company said the “Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 18.104.22.168 and 22.214.171.124) that caused an unanticipated database issue within the BlackBerry infrastructure”.
Users were unable to receive messages or chat via BlackBerry Messenger. There were no disruptions however, to the BlackBerry’s phone function.
Sadly BlackBerry outages are becoming a common occurrence these days (users reported a similar outage last Thursday which was fixed by mid-afternoon) as a range of service outages were reported again Tuesday night in Canada and the United States.
RIM said it has taken corrective action to restore service and “continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.”
Waterloo, Ontario-based RIM did not provide any details on what caused outages on Thursday or Tuesday night.
Update: The Wall Street Journal reports BlackBerry e-mail service in North America now restored for some users.