Google’s Smart Thermostat Maker Halts Sales Over Possible Safety Concerns – (GOOGL)

Nest Labs, the maker of the internet-connected thermostats and fire detectors that Google (GOOGL) acquired recently for $3.2 billion, has stopped sales of its smoke alarms after finding a possible defect that could cause users to temporarily disable the alarm by accident.

Nest Labs CEO Tony Fadell said the company is fixing a problem with a feature called ‘Nest Wave’, which allows a user to switch off the device with a wave of the hand. Faddell, one of the creators of Apple iPod (AAPL), apologized in a letter posted on the company’s website for the problem, which was discovered during recent laboratory testing.

“We observed a unique combination of circumstances that caused us to question whether the Nest Wave….could be unintentionally activated. This could delay an alarm going off if there was a real fire,” Fadell said. “The fact that it could even potentially happen is extremely important to me and I want to address it immediately.”

Fadell is obviously worried, and rightly so, that people would unintentionally activate the Wave feature and find the alarm not working during a fire.

He also said that his company, which has offered a refund to customers who wanted to return their Nest Protect smoke alarm, has halted sales to ensure no customer buys the product which requires an immediate update.

Be the first to comment

Leave a Reply

Your email address will not be published.


*